Return Policy:

Return Policy:    All products can be returned within seven days of the date that they are received by the customer.    This means that the package for return must be postmarked within 7 calendar days of the arrival date to you, the customer.    Please keep your box/boxes!    YOU MUST CONTACT US IN ADVANCE FOR PRIOR AUTHORIZATION TO RETURN.    The customer will be responsible for shipping costs for both directions of shipment, as well as a 15% restocking fee.
Please choose wisely--these costs can add up on a return.

ORDER CANCELLATION POLICY:    Orders may be cancelled by the end of the same business day that they were placed, and no charges will be assessed.
For orders cancelled after the day they are placed, there will be a 10% cancellation fee, which covers the cost of transactions as well as charge fees where applicable.

Additionally, not all orders will be cancellable after the date of placement.    This includes in stock items which have already shipped, and when the item is already in production.    Already shipped items must fall under the standard return policy regarding returnability period and associated shipping and return costs.    Custom made items currently in production are subject to a $50 Stop Order Fee, which is what the manufacturer’s actually charge Us, as well as a 10% cancellation fee on the difference between the original cost of the order minus the $50 Stop Order Fee.

You will be advised at the time of order of the likely in stock or production time status of the item(s) you purchase.    Unless the customer asks, the full extent of these return policies, however, may not necessarily be explained in full detail at the time that you place your order.    This is not to avoid informing our customers, but rather because many customers either do not ask, or unfortunately seem to prefer not spending the time to find out all of the details.


GENERAL CUSTOMER SERVICE:
Customer satisfaction is guaranteed. However, written return authorization must be obtained, best done by e-mail. We will tell you where and how to return it.


All disputes must be handled within the State of California.

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“MediSpaDepot.com extends to each customer a quality satisfaction guarantee on every product we sell as each extraordinary piece in our collection is carefully selected using the highest standards for craftsmanship, quality and aesthetics. In the unlikely event that it may be necessary to return an item, please contact us immediately. MediSpaDepot.com will not accept unauthorized returns or exchanges, all returns require email or written authorization from MediSpaDepot.com in advance, where the product specific return address will be specified, and products cannot be returned after 7 days after receipt of goods. Returns must be 100% complete, in original and resalable condition, with all original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, registration card(s), and accessories as applicable. All returns are subject to a maximum of a 20% restocking charge plus shipping, handling and processing fees. We reserve the right to refuse a return on any product that does
not meet these requirements. MediSpaDepot.com is not responsible for return shipping costs and is not responsible for any shipping damage. On all shipments to customers, we incur shipping and handling costs. If through no fault of MediSpaDepot.com the shipment is refused, we will charge your account these outbound shipping, handling and processing fees to recover the expenses we incurred. In addition, we also reserve the right to impose a 15% restocking fee. Damage caused by shippers must be reported and resolved with the delivering carrier or shipping company directly. All claims for discrepant material must be made within 5 days after receipt of goods, and must be exchanged or repaired. A product must be diagnosed "defective" by a member of the MediSpaDepot.com Product Support Staff. Any return found to be non-defective, once our warehouse has inspected it, is subject to a maximum restocking fee of 20% plus shipping, handling and processing fees. MediSpaDepot.com liability shall cease upon delivery to the carrier at the
F.O.B. point. Title and risk of loss or damage to the goods shall pass to the buyer upon delivery to the carrier. If shipments are delayed by the Buyer the goods shall be held at Buyer’s own cost and risk. Products which are built to order may not be returned nor will a customer be allowed to cancel an order once they have received a confirmation email or notification as no refund will be given. The aforementioned items are made to custom specifications. Please take extra-special care when ordering any built-to-order product. MediSpaDepot.com Customer Service department can be reached at 800.410.6270 to answer any questions. We look forward to being of service to you!” Please note: All Cancelled or Returned orders paid by credit card will be subject to an additional credit card processing charge of 3%.